Cecilian Partners

What is the Hub?

Learn how to set up a Hub administrator account, understand roles and permissions, and reset your password if needed.

Hub Administrator Accounts

A quick guide to setting up your account, managing settings, and making the most of events, reservations, and memberships in your community.

Resident Platform FAQs

Learn how to use the Intercom widget in the Hub to contact Customer Success and find help

How to Access Intercom

Learn how to review, create, and manage community user profiles in the Hub.

Community Users

Learn how hub administrators can review, approve, reject, or place a membership application on hold.

Memberships

Learn how hub administrators can review, create, cancel, and refund reservations in the Hub.

Reservations

Learn how to create, feature, and cancel events in your hub.

Creating and Managing Events

Learn how to create, manage, and set up bookable community assets within the hub.

Creating and Managing Assets

Learn how to create and send notifications to residents or target groups across the platform.

Notifications

View, filter, and create events or reservations from the community calendar.

Calendar

Learn how to export data from any tab in Customer Blueprint to save, share, or analyze outside the platform.

Exporting Data

Allison Charette

Quick answers to common Customer Blueprint questions.

Learn more about CustomerBlueprint

Find answers and get help from Intercom Support and Community Experts

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