How do I get an account for the Hub?
Another Hub admin will need to pre-register your account. Once they’ve done that, you’ll receive an automated email with a verification link.
Click the link, and you’ll be redirected to the Hub’s account completion page. From there, you’ll need to create a password.
Password requirements:
At least one capital letter
At least one number
At least one special character
Minimum of 8 characters
Once your password is set, you’ll be able to log in using your email and new password.
How is a new admin account created?
The Admin section (in the left navigation bar) is where accounts can be created and managed.
An existing Hub admin or director can:
Go to the Admin section.
Select Add Account.
Complete the required fields in the form.
Assign a role that determines what the new user can do and see in the Hub.
Hub User Roles & Permissions
Role | Permissions |
Admin | Full access – can do everything |
Director | Can do most things, but cannot delete or manage FE user profiles (including Resident Validation) |
Manager | Mostly view-only, with ability to manage their assigned areas of the Hub |
What if I forget my password?
No worries! Just select Forgot Password at the bottom of the login screen and follow the reset instructions. You’ll be back in in no time. 🔑
