Reviewing a User Profile Seeking Resident Status
Only hub administrators with the proper role permissions can complete this action.
When a new user registers as a Resident, the assigned hub administrator will receive an automated email with a unique link to their profile for verification.
Hub admins can also review pending users directly from the Community Users tab in the left-hand navigation. Simply select the user that needs to be reviewed to open their detailed profile view.
From here, a hub admin has two options:
Accept → The user is verified and officially granted Resident status.
Reject → The request is denied, and the user will be identified as a Community Member instead.
Creating a New Community User
Hub administrators can also manually add users:
Go to the Community Users section from the left navigation bar.
Select + Add User in the upper right corner.
Complete the required fields in the pop-up modal.
Save the profile, and the user will immediately appear as active in the list—no review process needed.
User Role Types
User Role | Description |
Resident | Registered as a resident and approved by a hub admin. Residents can access and interact with everything on the resident platform. |
Resident Pending | Registered as a resident but awaiting hub admin approval. Can log in and view content, but cannot interact until verified. |
Community Member | Either: (1) self-identified as a Community Member at registration (outside community boundary) or (2) applied as a Resident but failed verification. Community Members have restricted abilities that vary by community. |
Initiated | Started the registration process but never finished. Can log in and view content but cannot interact until completing registration. |
Closing a User Account
If a user wishes to close their account permanently:
They should email the community directly with their request.
Once received, the hub administrator should log the account closure request through Intercom in the Hub.
✨ This setup makes it easy for hub administrators to keep community access accurate and up to date!