Why should I set up an account? How do I do that?
With an account, you can do more than just browse—you’ll be able to register for events, reserve venues, and apply for memberships (if available in your community).
To create an account:
Select Sign Up from the top right of the main navigation bar (accessible from any page).
Complete the sign-up form.
Check your email to verify your account. (You must complete verification to finish sign-up.)
👉 If your verification email gets lost, use the banner on the website to request a new one.
👉 Depending on whether you sign up as a Resident or Community Member, you may need to wait for approval before receiving full access.
What’s the difference between a Resident and a Community Member?
Resident → Lives at a physical address inside the community boundaries.
Community Member → Lives nearby (outside community boundaries) or is a visitor who wants to join in on community offerings.
How do I register for an event?
Log in.
Find events through:
The calendar icon (top right), or
Events under the Book & Reserve menu.
(Some events are also featured on the homepage.)
Use filters or the calendar to find events of interest.
Select an event to view details. Depending on the type of event, you may:
RSVP (free events)
Purchase Tickets (ticketed events)
Favorite (save for later)
Where can I see my registered events?
Go to Profile & Settings via the avatar → My Events tab.
Here, you’ll see all events you’ve favorited, RSVP’d for, or purchased tickets for.
How do I make a venue reservation?
Log in.
Go to Venues under the Book & Reserve menu.
Browse venues or use category filters.
Select the venue → Check Dates & Rates.
Choose a rate (if applicable), then pick your date and time.
✨ Subspaces (like meeting rooms inside a clubhouse) are found within the main venue’s page.
Where can I see my reservations?
Go to Profile & Settings → My Reservations tab. You’ll see a list of all reservations made through your account.
How will I know if my reservation is approved?
You’ll receive an email notification with your reservation status.
You can also check your status anytime under My Reservations in your profile.
Can I edit or cancel a reservation?
Yes—with help from community management.
Go to Profile & Settings → My Reservations.
Find your reservation and select the speech bubble (Edit/Cancel) icon.
Fill out your request in the modal and submit.
Community management will review your request and make the updates or cancellations on your behalf.
How do I apply for a membership?
If your community offers memberships:
Select the membership from the main navigation bar.
Click Proceed to Form.
Complete the form (may include uploads or waivers).
Submit and complete payment.
You’ll get an email once your application has been reviewed and approved.
What is the Resident Center?
The Resident Center is available only to confirmed Residents.
It includes key community resources like:
Reference documents
HOA information
Utility provider details
What if I forget my password? Can I change it?
Yes, easily!
Select Forgot Password on the Log In form. You’ll receive an email with a reset code and link (valid for one hour). If it expires, just repeat the process.
Already logged in? Go to Profile & Settings via the avatar in the top right, then choose Change Password to update it.
How do I update my account settings?
Head to Profile & Settings under your avatar (top right). From there, you can:
Update your profile information.
Manage notification and messaging opt-ins.
Select or update your interests.
What if I no longer want my account?
To permanently close your account, contact your community (contact info is listed on the resident platform).
To simply log out, select the avatar (top right) → Log Out.