How do I review a reservation?
When a new reservation is submitted by a resident platform user and requires verification:
An assigned hub administrator will receive an automated email with a unique link to the reservation.
Hub administrators can also review reservations by going to the Reservations tab in the left-side navigation menu.
When reviewing a reservation, hub administrators have three options:
On Hold – Use this if additional information is needed. The user will receive an automated message with the administrator’s comment.
Reject – If rejected, the administrator may issue an automatic refund for the upfront payment. The user will receive an automated message with details.
Confirm – The reservation is approved, and the user will receive an automated confirmation message.
How do I create a reservation?
The Reservations section (left navigation bar) is where hub administrators can create and manage group reservations.
⚠️ Note: Only group reservations can be created directly in the Hub. Individual reservations must be submitted by users through the resident platform for approval.
To create a group reservation:
Select Make a Reservation to open the reservation form.
You can apply a custom override for individual rates if needed.
Reservations created in the Hub do not require review—they are automatically confirmed.
You can also create a reservation through the Calendar section:
Navigate to Calendar from the left navigation bar.
Select Make a Reservation, complete the form, and the reservation will appear on the calendar.
What happens when a reservation is canceled?
A hub administrator can cancel a confirmed reservation by selecting Cancel Reservation on the reservation detail page.
You’ll be prompted to confirm the cancellation.
You can decide whether to issue a refund.
If Cancel & Refund is selected, the system will auto-populate the full refund amount.
The refund amount can be adjusted, and a note can be added for the user (or a private note for administrators).
The user will automatically be notified of the cancellation and refund.
How do I refund a reservation deposit?
For approved individual reservations that have already occurred, you’ll see a Refund Deposit button in the upper-right corner of the reservation.
This option is not available for group reservations.
Once selected, administrators can adjust the refund amount if needed and write a note.
The user will receive an automated message notifying them of the refund.
