The Events section (found in the left navigation bar) is where you can create and manage all types of events.
Types of Events
General Events
General events are open to all, with no cost or limit for attendance. You can optionally require an RSVP for planning purposes.
Go to the General Events tab
Select + New Event
Fill out the event form
Admin Events
Admin events are for internal awareness (like townhalls or staff meetings). They can be visible to residents or kept private for management.
Go to the Admin Events tab
Select + New Event
Fill out the event form
Ticketed Events
Ticketed events have attendance limits and fees. You’ll be able to set ticket availability, pricing, and eligibility.
Go to the Ticketed Events tab
Select + New Event
Fill out the event form with ticket details
Signature Events
Signature events are highlighted on the Upcoming Events carousel on the resident platform homepage.
First, create the event as a General or Ticketed event
Once on the event overview page, click the star icon in the top-right corner (it will turn yellow when active)
The event will now appear both in its original tab and under the Signature Events tab
💡 Shortcut: You can also create any event directly from the Calendar section. Just click Add a New Event in the top-right corner, choose the event type, and complete the form.
Canceling an Event
General or Admin Events
Open the event detail page
Select Edit Event
Click the delete icon
Confirm cancellation
Ticketed Events
Open the ticketed event detail page
Select Cancel Event
Confirm cancellation (option to issue refunds)
⚠️ Important:
Only full refunds can be processed directly through the platform. For partial refunds, you’ll need to handle them separately in Stripe.
Attendees who RSVP’d will automatically receive a cancellation notice (and refund if applicable).