Definitions:
FE User → stands for Front End User; refers to those that are using the website & app
CTA → stands for Call to Action; in our platform, typically refers to a clickable button
Description: Implements pre-registration ticket windows on the resident-facing platform, where event CTAs and registration availability change based on user type, permissions, and timing; includes support for recurring events where windows adjust per instance. Allow communities to control when different user types can register for events, improving fairness and aligning access with launch timing.
Key Users: FE Users (Residents/Non-Residents based on event configuration); Hub Admins (who configure event ticket windows)
Use Case:
Allows the community to cut ticket sales off before the event in order to get the required amount of supplies for the event
Allows the community to publish the event to gain interest, while delaying ticket sale openings to a preferred time for residents to access and purchase tickets
Allows the community to provide preferential ticket sale windows for different user types
How to Access:
Admin | To Set Up: Log into the hub → Events → + New Event → General Information Tab → Registration Windows → + Add Registration Window
Associated Notifications: None
Important Notes:
If no ticket window is defined, users will be able to purchase tickets as soon as the event is live
If the ticket window close time is not defined, ticket sales will be available through to the start of the event
If there are multiple ticket types established, but only one has a defined ticket window, sales for the other ticket type will be available as soon as the event is live
If a user accesses an event before ticket sales open, the CTA will be ‘grayed’ out and will display the time and date of when their ticket window opens
Visual Reference: