RSVP Attendee Count
Definitions:
FE User → stands for Front End User; refers to those that are using the website & app
CTA → stands for Call to Action; in our platform, typically refers to a clickable button
Description: RSVP previously only captured 1 RSVP per user (not total attendees). This feature introduces an RSVP flow that prompts for attendee count, allows users to update/cancel their RSVP count, and allows Hub admins to RSVP on behalf of a user. The RSVP enhancements provide an accurate measure of event attendance intent for events without capacity limitations.
Key Users: FE user; Hub admin
Use Case: A community is hosting a free movie event on the community lawn. Residents are welcome to bring their blankets, lawn chairs, and the whole family - no tickets, no capacity limits. To help organizers plan ahead (popcorn, portable restroom count, number of staff present, etc), the event coordinator enables RSVP on the event. Residents can RSVP with their expected headcount, update it if plans change, or cancel if something comes up. If a neighbor mentions they’re coming but forgot to RSVP, the hub admin can log their attendance on their behalf. By the time the event rolls around, the organizers have a realistic headcount and can focus on making it a great night for the community.
How to Access:
Admin | To Set Up: Log into the hub → Events → General Events → + New Event → Toggle ‘Is RSVP Enabled’ to On
Admin | To View Attendance: Log into the hub → Events → General Events → Select event → Attendees ‘See List’
Admin | To RSVP on Behalf of: Log into the hub → Events → General Events → Select event → RSVP on Behalf CTA in top right corner → Search for the user → Enter the number of attendees → If applicable, answer prompts → Continue to Review → Confirm RSVP
Admin | Manage RSVPs: Log into the hub → Events → General Events → Select event → Attendees ‘See List’ → Click the RSVP count in the RSVP column → Increase/Decrease count or Cancel the RSVP
FE User | How to RSVP: Log into the website or app → Event Calendar → Locate an RSVP event → Click RSVP CTA → Enter the number of attendees
FE User | Self-Manage RSVP: 1) Log into the website or app → Access the User Profile via the avatar in the top right corner → My Events → Find RSVP event → Edit/Cancel RSVP in the Actions column 2) Log into the website or app → Event Calendar → Find the RSVP event → Click the CTA button in the bottom right corner showing ‘Attending - ___ people’ → Update the RSVP
Associated Notifications:
Receiver of Notification | Trigger | Meaning |
FE User | Admin RSVP on behalf of user | User receives confirmation that an admin RSVP’d on their behalf |
FE User | Admin update RSVP on behalf of user | User receives confirmation that an admin increased or decreased their RSVP count on their behalf |
FE User | Admin cancel RSVP on behalf of user | User receives confirmation that an admin cancelled their RSVP on their behalf |
Visual Reference: